Shipping & Return Policy
SHIPPING & RETURN POLICY
Our return policy reflects our commitment to providing you with the best experience. Please note that the return policy may vary for each product available on our Website.
Shipping:
We ship products in 1-3 days of receiving the orders. Shipments will be delivered within 5 to 7 business days from the day of shipping. This can also change based on product or address of the buyers. In that case, we will intimate the buyers regarding the same in advance.
Returns:
AO DESIGN STUDIO PVT LTD, operating under the brand “RAW MATRL," reserves the right to determine the eligibility of products for return or exchange. Returns for manufacturing defects are accepted. Size, quality, or similar concerns will be evaluated by our Customer Service executive.
Returns Pick-Up & Processing:
RAW MATRL doesn’t arrange for pick up. Customers need to courier the product to RAW MATRL’s address. No refunds will be made.
Refunds:
In case of orders returned, Refunds are processed after the returned product is approved. The refund amount will be credited to your account within 3-5 business days using the original payment method. If your refund is delayed or missing, please report it immediately. For any further questions regarding refunds, contact support@rawmatrl.com
Sale of Products on Offers/Discounts:
Products purchased during a sale are non-refundable or returnable unless defective or damaged.
Exchanges (If Applicable):
Defective or damaged items may be replaced, subject to Seller verification. Replacement is provided at no additional cost, and if not feasible, a refund is processed. Exchange requests can be sent to support@rawmatrl.com
Shipping:
Return the product to AO DESIGN STUDIO PVT LTD, 41-B, Hno. 8-2-293/82/A, 3rd Floor Road Number 5, Durga Bhavani Nagar, Women's Welfare Housing Society, Jubilee Hills. Shipping costs for returns are the responsibility of the Purchaser and are non-refundable.
Get in touch with us:
For further assistance,
10 am to 6 pm
Monday - Friday
*except on public holidays
Customer care mail id - support@rawmatrl.com